Call Verizon Customer Service
To cancel your Verizon subscription line, call (844) 837-2262 from 8:00 am to 5:00 pm ET, Monday through Friday. To cancel service, only the account holder may phone, and customer service is only available during weekdays and business hours. You cannot cancel your service online or via email.
Provide Account Information
The account owner’s name The associated phone number The PIN for the account or the last four digits of the account holder’s social security number.
Give Reason for Canceling the Account
The next step in Verizon’s contract cancellation procedure is to provide an explanation for the cancellation. To avoid being kept by customer support representatives, you may use the following excuses:
Poor customer care Not receiving the special offer you were anticipating. Bad reception or coverage
Decline Retention Tactics
Verizon’s customer care will make every effort to prevent you from terminating service. Among their retention strategies are, but are not limited to, the following:
Providing service suspension for one or two months Switching you to a less costly plan Reducing your monthly plan cost by $10 to $20
Retention may take up to 15 minutes of the call, and customer care representatives may not give up until they are certain that the customer wishes to cancel.
How to Cancel Postpaid, Contract-free Service
